Help

Warranty Or Return Claim

A problem with your order? Tell us about it using the form below, and the team will be in touch to put it right.

Start Your ClaimContact Us
A Cycle Exchange mechanic working on a bike

Returning A Bike?

Check how our 14-day returns work before you start.

Our returns policy

Warranty Question?

See what our warranty covers.

About our warranty

Arrived Damaged?

Contact us straight away with photos, and we'll sort it out.

Get in touch

Make A Claim

Fill in the form with your order details and what's happened. Photos help us sort it faster.

Rather Talk To Us?

Call

Speak to the team, 7 days a week.

020 8546 8289

WhatsApp

Send us a message or photos.

Message Us

Email

Orders, returns and after sales.
support@cycleexchange.co.uk

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