Buy with confidence

How We Inspect Our Bikes

Every second hand bike goes through our 100-point check, a full service by our mechanics and a test ride before it's listed.

A Cycle Exchange mechanic inspecting a bike

Our 100-Point Check

We call it the New Bike Feeling check. Bikes are refurbished where they need it, so second hand bikes ride like new ones.

Inspecting a Pinarello frame

Frameset

Carbon frames are checked for cracks and structural damage, and metal frames for dents and corrosion.

Checking a groupset

Groupset

Every part of the groupset is checked, and anything worn is replaced with new parts.

Servicing a wheel

Wheels

We check the rims for damage and service the hubs where needed. Worn tyres or spokes are replaced with new.

Tightening the finishing kit

Finishing Kit

Bars, stem, seatpost and saddle are checked, and every bolt is set to the correct torque.

Two riders on a road

Test Ride

Finally, a mechanic takes the bike out to make sure everything works as it should.

A bike being photographed in our studio

Photographed And Listed

Then it's professionally photographed in our studio and honestly described, with its condition grade, so you know exactly what you're getting.

Questions

Is every bike inspected?

Yes. Every second hand bike goes through the full check and service before it goes on sale.

What happens to worn parts?

Anything the check flags as worn is replaced with new parts during the service.

Can I see a bike before I buy?

Yes. Tell us which bike and when you're coming, and we'll have it ready to view at our Kingston store. Visit the store.