Help

Bike Delivery

Every second hand bike is packed by our team and sent fully insured, or hand delivered ready to ride. Prefer to pop in? Collect free from our Kingston store.

The Cycle Exchange delivery van

Ways To Get Your Bike

Boxed delivery
£99
for bikes, 3 to 5 days
  • Packed by our team and fully insured
  • Front wheel, bars and seatpost off, so only basic assembly
  • Frames and wheels £30, 1 to 3 days
Premium hand delivery
£99
for bikes, ready to ride
  • Delivered built by our team, no box
  • Set up and adjusted at your door
  • We send an ETA the evening before
About hand delivery
Collect in store
Free
from our Kingston store
  • Bikes, frames, wheels and parts
  • We'll let you know when it's ready
  • Free parking at Sainsbury's opposite
Find the store

UK Delivery Prices

Small components, up to 0.9kg£5
Large components, 1 to 3.99kg£10
Wheels and frames, 1 to 3 days£30
Bikes, boxed (3 to 5 days) or premium hand delivery£99
Large boxed bikes, 15 to 19.9kg£170
E-bikes, premium hand delivery£95

Prices include insurance and cover the whole UK, including Northern Ireland. Premium hand delivery isn't available to every postcode, and lead times vary.

A boxed bike being delivered

How We Pack

We've spent years perfecting how we pack bikes, so yours is well protected in transit. The front wheel, handlebars and seatpost come off, which means you can unpack, assemble and ride in no time.

Every delivery is fully insured.

Unpacking Guides

Ordering From Outside The UK?

International rates depend on where you are. You'll see an exact price at checkout, including duties and taxes.

International Delivery

Questions

How much does bike delivery cost?

Bikes cost £99, boxed (3 to 5 days) or by premium hand delivery. E-bike hand delivery is £95, frames and wheels are £30, and parts are £5 or £10 depending on weight. Collection from our Kingston store is free.

How long will delivery take?

Boxed bikes take 3 to 5 days, and frames and wheels 1 to 3 days. For premium hand delivery we'll contact you to arrange a date, then send an ETA the evening before.

Is my delivery insured?

Yes, every delivery is fully insured.

Can I collect my order instead?

Yes. Collection from our Kingston store is free, and we'll let you know when your order is ready. Find the store.

How much assembly does a boxed bike need?

Just the basics. The front wheel, handlebars and seatpost are removed for packing. See our unpacking guides.

Do you deliver outside the UK?

Yes. International rates depend on your location, and you'll see the full price, including duties and taxes, at checkout. More on international orders.

What does it cost to return a bike?

You can drop it back to our store for free, or we can collect it for the same cost as delivery. See our returns policy.

Still Need A Hand?

Call

Speak to the team, 7 days a week.

020 8546 8289

WhatsApp

Send us a message or photos.

Message Us

Email

Orders, returns and after sales.
support@cycleexchange.co.uk

Email Support