The CE Warranty

You are covered
12 months warranty on all full bikes & frames.

Used bikes, made easy.

Plus any manufacturers warranty that still exists. We do not offer warranty on used power meters. Any bikes that feature a power meter are priced as though it is a standard crank.

Original Warranty

Where there is a manufacturer warranty in place we will indicate that in the specification.

Manufacturers warranties vary, please refer to their warranty terms on their website. 

Our Warranty

12 months minimum warranty on all full bikes & frames.

Parts, accessories & wheels get a 3 month warranty.

This is outside of general wear and tear and does not include all carbon components.

Our Used Carbon Promise

Wherever we have a concern about the integrity of a carbon structure we refer to our Carbon Specialist partner Carbon Bike Repair, in Surrey.

Should for any reason a carbon fibre component develop a structural issue after sale we will replace or refund in the warranty period. That does not include damage occurring after purchase.

Terms & Conditions

At Cycle Exchange, we are committed to ensuring that our refurbished bicycles provide a reliable and enjoyable riding experience. To give you peace of mind, we offer a One-Year Warranty on all our refurbished full bikes & frames. Please read the following terms and conditions carefully to understand the scope of our warranty coverage.

Warranty Coverage

First Month: Comprehensive Coverage

During the first 30 days from the date of delivery or collection, our warranty covers all aspects of your bicycle to ensure it is riding perfectly. This includes any adjustments, repairs, or replacements needed to maintain optimal performance.

Remainder of the Warranty Period: Limited Coverage
After the initial 30 days and up until 12 months after the purchase date, our warranty covers production or mechanical faults that are not related to normal wear and tear. This includes issues related to the frame, components, and other mechanical parts that arise from defects in materials or workmanship. 

Parts, Accessories & Wheels
All parts, accessories & wheels are covered under a 3 month warranty as per the limited coverage above. Where there is any manufacturer warranty still available on the product this replaces our own.

Exclusions to Coverage

Our warranty does not cover the following:

  • Normal Wear and Tear: Regular wear and tear from normal use of the bicycle, including but not limited to tyre wear, brake pad wear, chain wear, and minor surface scratches.
  • Damage from Impact: Any damage resulting from accidents, crashes, or impacts outside of normal riding conditions. This includes, but is not limited to, damage from collisions, drops, or mishandling.
  • Modifications and Unauthorised Repairs: Any faults or damage caused by unauthorised modifications or repairs not performed by Cycle Exchange or its authorised service centres.
  • Neglect and Improper Use: Damage or faults resulting from neglect, improper storage, or use of the bicycle in a manner inconsistent with normal cycling practices, such as excessive loading, exposure to harsh environments, or improper cleaning.

Warranty Claim Process

To make a warranty claim, please follow these steps:

  • Contact Us: Reach out to our customer service team here with details of the issue. Pleaseinclude your proof of purchase and any relevant photos or documentation.
  • Assessment: Our team will assess the issue to determine if it is covered under the warranty. We may request that you bring the bicycle to our location or an authorised service centre for further inspection.
  • Resolution: If the issue is covered under the warranty, we will repair or replace the defective part(s) at no cost to you. If the bicycle needs to be shipped to us, we will provide instructions and cover the shipping costs.

Limitations of Liability

Cycle Exchange is not liable for any indirect, incidental, or consequential damages arising from the use of our bicycles. Our liability is limited to the repair or replacement of defective parts as specified in this warranty.

Governing Law

This warranty is governed by the laws of the United Kingdom, and any disputes arising from it shall be resolved under the jurisdiction of the courts in the United Kingdom.

Warranty Transferability

This warranty is only valid for the original purchaser and is non-transferable.

By purchasing a refurbished bicycle from Cycle Exchange, you agree to these terms and conditions. We are dedicated to providing you with a high-quality product and excellent customer service. If you have any questions or need assistance, please do not hesitate to contact us.

Thank you for choosing Cycle Exchange. Enjoy your ride!