Selling Terms & Conditions

1. Selling or Part Exchanging Your Bike (Outright Sale)

When accepting a quote for your bike or parts from Cycle Exchange, you agree to the following.

The price quoted is based on the details and photos in your initial submission. If the bike does not match that submission, we may need to reprice or decline the purchase following inspection. To avoid this, please make sure that:

• The bike is supplied clean and charged (where applicable) to enable a full inspection
• All appropriate chargers are supplied and in working condition
• There has been no change to the spec or condition since your original submission
• Any damage is declared or pictured before you accept the quote. A damaged carbon frame will usually mean we are unable to purchase the bike.

If in doubt, contact the team at support@cycleexchange.co.uk with any additional relevant information before accepting your quote.

Inspection

On arrival, your bike is inspected by a trained mechanic to confirm it is in full working order, fit for resale, and as described in your submission.

Part Exchange Cancellations

If you are part exchanging a bike and subsequently cancel your order:

Payment

Once your bike has passed inspection, we will contact you for payment details. You must provide UK bank account details and photo ID (driving licence or passport) to enable payment. Payment is made within one working day of the bike passing inspection. Bikes dropped off or collected at the weekend or on a public holiday cannot be inspected and paid for until the next working day.

2. Selling Your Bike on Commission

When you place your bike with Cycle Exchange for sale on commission, you agree to the following.

Your Bike and Ownership

You confirm that you are the legal owner of the bike, that it is free of any finance, charge, or third-party claim, and that it has not been reported lost or stolen. We may request proof of purchase. You must provide photo ID (driving licence or passport) and UK bank account details before the bike is listed.

Handover and Inspection

You can drop your bike at our Kingston store or arrange collection by our drivers. Where we collect the bike, a £75 collection charge will be deducted from your sale proceeds.

On arrival, your bike is inspected by a trained mechanic. If the bike is not fit for resale, we will contact you to discuss options, which may include returning the bike. Where we collected the bike from you, a £75 return charge applies, which may be waived at our discretion. No charge applies if you collect the bike from our Kingston store.

Servicing and Preparation

Before listing, your bike receives a full check-over and is serviced as required so it can be sold with our warranty. The cost of servicing and any parts required to make the bike fit for resale is payable by you and will be deducted from your sale proceeds. We will provide an itemised breakdown of these costs.

Pricing

We will set the recommended listing price based on our market expertise and current demand, and confirm it with you before the commission sale is agreed. If the bike has not sold after a period of time, we may reduce the listing price to secure a sale, and will inform you of any price reductions.

Storage and Insurance

While in our care, your bike is stored securely in store or in our storage facility and is fully insured to the value of your agreed payout.

Sale Proceeds and Payment

When your bike sells, you receive an agreed percentage of the final sale price. The percentage typically ranges from 60% to 80% and is confirmed with you before your bike is listed. Your proceeds are calculated on the final sale price before any discount codes are applied. If a buyer uses a discount code we have issued, we absorb the cost of that discount and your payout is unaffected. Servicing and parts costs, and any collection or delivery charges, are deducted from your proceeds as set out above.

Payment is made in full to your nominated UK bank account within 14 days of the sale.

Warranty and Buyer Returns

We sell your bike with our full warranty and 14-day return policy. The cost of honouring the warranty and any buyer returns is borne by Cycle Exchange. If a buyer returns the bike within the return period, the bike will be relisted for sale and payment made when it next sells.

Withdrawing Your Bike

You may withdraw your bike from sale at any time before it is sold by contacting us at support@cycleexchange.co.uk. Any servicing and parts costs already incurred are payable before the bike is returned. No charge applies if you collect the bike from our Kingston store. Where we return the bike to you, a £75 return charge applies.

If your bike has not sold after 3 months, we will contact you to discuss options, including a price reduction, continued listing, or return of the bike.

Uncollected Bikes

If we ask you to collect your bike (for example, following withdrawal from sale or the end of the listing period) and it remains uncollected after 30 days despite reasonable attempts to contact you, we reserve the right to sell or dispose of the bike in accordance with the Torts (Interference with Goods) Act 1977. Any sale proceeds, less our costs and charges, will be paid to you.

Communication

We will keep you updated throughout the sales process, including confirmation of listing, notable buyer interest, and completion of sale.