Hassle Free Returns
1. Either drop the bike in at Cycle Exchange Kingston, address in the footer. Or pack the bike in a bike box. Get in touch if you need help with that, we can send you a ready made box with all the necessary materials and instructions for £50. Once it is packed let us know and we will arrange collection (which also costs £50 inc insurance). We will send a package label to stick to the box. Someone will need to be in on the day of collection. We use Parcelforce and they do not allocate a time slot. You are welcome to arrange delivery to us via courier yourself. Get in touch if you don't want to pack the bike, we sometimes are able to offer a pick up service.
2. Once we have the bike in store it is carefully checked by our mechanics to ensure as described and in good order. We will need to replace worn out parts. We have to make the bike good for re-sale. We only charge you trade pricing on parts that need replacing, not labour. We will inform you of any adjustments. If you do not want to accept any adjustments then the bike can be returned, return postage costs will need to be covered by you.
3. We then credit the funds, minus any adjustments direct to your Bank Account. We need ID, proof of address and bank details. The Bank Account must be in your name.
Bring your bike in with this email. We then follow step 2 above and then credit the amount against the purchase you want to make. If you are Exchanging with a Cycle Exchange Partner Store then they will follow the same process.
The easiest way to do this is to buy a bike directly from our website. When you receive the bike in the post you can use all the packaging to pack up the bike you are exchanging. Then steps 1 and 2 above apply. We then refund the card you bought the new item on for the Exchange Value amount minus any adjustments required. If you would rather not buy first then follow steps 1 & 2 above and we will then hold credit against your desired purchase.
If this is offered this means that it will be listed for sale at an agreed price.
The steps are the same as above otherwise.
Once sold the funds are transferred to a UK bank account minus the commission of 15% + VAT.
We pay this amount two weeks after the sale is completed, i.e. when the bike has been collected or dispatched.